Contact · ALWAYS-ON

Talk to a
field engineer.

Quotes, dealership, technical support, and on-site service across 184 districts. Reply within one working day.

§ 01 · Send a request

Tell us about
your panel.

A few details help us route you to the right engineer — pump specs, location, and what you're trying to automate.

→ Reply within 1 working day
§ FASTEST

WhatsApp us

Send your panel photo, motor nameplate, or a quick voice note. Most quotes go out within an hour.

+91 99626 78788
§ DEALER NETWORK

Become a dealer

Join the HorizonGrid network across 184 districts. Margins, training, demo kit, and field-service support included.

dealers@horizongrid.com
§ EXISTING CUSTOMER

Service & warranty

3-year on-site warranty. Field engineer dispatched within 48 hours across South India.

support@horizongrid.com
§ 02 · Where to find us

Three offices.
One network.

HQ · MFG

Coimbatore

Hardware design, PCB fab, manufacturing, and field engineering HQ.

ADDR 35 SIDCO Industrial Estate, Kurichi
TEL +91 99626 78788
HRS Mon–Sat · 09:00–18:00 IST
FIRMWARE · CLOUD

Bangalore

Firmware, mesh stack, Grid console, and cloud APIs.

ADDR WeWork Galaxy, Residency Road
EMAIL bangalore@horizongrid.com
HRS Mon–Fri · 10:00–19:00 IST
FIELD · SUPPORT

Hyderabad

Telangana & Andhra field operations, training, and dealer support.

ADDR HITEC City, Madhapur
EMAIL hyderabad@horizongrid.com
HRS Mon–Sat · 09:00–18:00 IST
§ 03 · FAQ

Common questions.

Q · 01
How long until a Fable is installed at my panel?
Stock units ship within 48 hours. A field engineer can be on site within 3–7 days across South India, and 7–14 days for the rest of the country. We coordinate via WhatsApp and confirm the install slot before dispatch.
Q · 02
Do I need internet at the pump-house?
No. The Fable line runs all safety loops on-device, and the LoRa fabric carries control signals up to 4 km without internet. The HG IoT Hub bridges to the cloud only where you have it (Wi-Fi, 4G, or both).
Q · 03
What's the warranty?
Three years on-site across 184 districts in 11 states. If a device fails, an engineer is dispatched within 48 hours. No call-centre tickets — your number connects to the engineering team.
Q · 04
Can the HG IoT Hub bridge to my SCADA / ERP?
Yes. The hub publishes MQTT 5 and a REST API; we have battle-tested bridges for ERPNext, Ignition, and Home Assistant. We will not lock your data behind our cloud.
Q · 05
Are the products certified?
All Fable starters carry BIS and CE certifications. Enclosures are IP65, with 6 kV surge clamps on every input. Tested in 45 °C ambient and validated against IS 60947 starter standards.